Customer Support Specialist, Biomedical Instrumentation

Industry Sector Biotechnology, Medical Devices, Other
Location UK, Wales
Salary

Description

Customer Support Specialist, Biomedical Instrumentation

Location: South Wales

Instrumentation: Biomedical & pathology

Salary: £negotiable dependant of skills and experience

Our client is a growing business focused on Laboratory Instrumentation for the clinical sector and they are looking to recruit a Customer Support Specialist to join their established team at their South Wales Office. This is an exciting opportunity for a qualified Biomedical Scientist with nhs lab experience and customer service experience who is looking to join an expanding organisation and market leader in its field in a more people/customer focused role.

As a Customer Support Specialist you will take responsibility for managing inbound enquiries from customers and field sales personnel. Enquiries are likely to be highly technical, relating to instrument support, service and breakdown. The product range is broad, focusing on laboratory pathology Instrumentation so the Customer Service Specialist must have hands on experience in an nhs Pathology Laboratory environment. This role will be responsible for providing a highly efficient and customer focused approach to all enquiries and will involve extensive liaising with customers, sales teams and third party service organisations over the phone and via email. 

The main requirements of the position will include:

Deal with all customer enquiries and ensure appropriate and timely communication and response via telephone, email or face to face.

Provide basic troubleshooting on products and liaise with third party organisations to provide any advice and guidance required by the customer. 

Work with distributors to solve customer problems

Liaise with sales teams to ensure the customer is kept informed throughout the process 

General requirements

This is an office based position but may require occasion travel throughout the UK. Applications are welcomed from degree qualified (or equivalent experience) Biomedical/Pathology based scientists. You will be fluent in English with excellent communication skills (written and oral). You will enjoy engaging with customers and speaking about science. Previous experience in an office based, telephone orientated customer service or sales position is highly advantageous.

For additional information please contact Richard Taylor

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