Inside Sales Manager & Trainer, Inbound calls

Location UK, North West


Inside Sales Manager & Trainer, Inbound calls

Location:               Kirkby Lonsdale

Salary:                    £comp plus bonus depending of experience


Exciting opportunity with a fast-growing & multi-award winning organisation to lead a team of inbound sales call handlers. Working from their offices in Kirkby Lonsdale the successful candidate will take the lead in managing inbound sales teams to increase performance and profitability; improve the customer experience and train/on-board new recruits. The team is spread across the UK, Spain and South Africa so a lot of the communication will be via video calls, email and phone rather than face to face so experience in managing a remote team would be beneficial.


This role would suit a hands-on Inside Sales Team Leader from a corporate telephone sales environment who is looking to work for a boutique organisation that provides niche products and services (B2C).  You will be accomplished in supporting, nurturing and developing performance in others. You’ll have an analytical mind-set and will enjoy processing data to identify areas for development.


Duties will include:


  • Manage the team; supporting and motivating individuals to hit/exceed targets
  • Mentor team members to support learning and development to drive performance and improve customer experience
  • Analyse sales and call data to identify areas for improvement and opportunities from growth and work with senior management to implement new processes to improve sales and customer journey
  • Provide regular training to team members to support continued personal development
  • Take a hands-on approach and lead by example; taking calls and providing the highest level of customer service
  • Conduct performance reviews, appraisals etc as well as recruiting, training and mentoring new hires


Experienced required will include:


  • Extensive experience working in a contact centre environment
  • Proven ability to lead teams, provide training and evidence of increasing sales
  • Strong background in providing the highest level of customer experience; able to be empathetic and supportive of customers to support individuals throughout the customer journey.
  • Good IT skills and ability to manage call/sales data to understand performance & opportunity advantages
  • Excellent communication skills; fluent in English (spoken and written)
  • A natural mentor and able to encourage, support and develop individuals


This is a full-time, office based role but with occasional needs for international travel (2-4 trips per year)


For additional information please contact Richard Taylor

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