Life Science Technical Services Advisor

Industry Sector
Location UK, South East
Salary competitive

Description

Life Science Technical Services Advisor

Location: London

Salary: £attractive

Our client is a well-established Life Sciences organisation and provide marketer lading research tools to the Life Science community worldwide. They have developed a strong track-record for delivering a high quality, reliable and robust product and have built a reputation for excellent customer support. They are looking to grow their London team by appointing a Life Science Technical Services advisor to ensure they provide the very best support to their customers across Europe.

The successful candidate will have a relevant Life Science background with a strong knowledge of laboratory techniques associated with Immunology, Molecular/Cell Biology, Biomedical Sciences or Biochemistry. Hands-on experience with techniques such as ELISA, Western blot, IHC and antibodies would be a distinct advantage.

In addition the successful candidate must have some industry laboratory experience along with office/customer service based experience with good communication skills (oral and written) and will be highly organised with strong administration skills. You must be fluent in English.

This is an entirely office based and would suit a degree qualified Life Scientist with laboratory experience who is now looking to take their career in a non-lab based direction but still working in a technical capacity within the Life Science sector. Day to day duties will include:

Support the delivery of high quality technical and customer support for all products 

Own and take responsibility for all on-going technical enquiries; liaising with the team to provide first-class support to customers

Manage customer complaints effectively; providing a rapid solution to problems and resolving an issues to replace/refund products. 

Manage all in-house database systems to ensure all customer communication is accurately recorded

Co-ordinate customer deliveries

Provide social media support to promote technical products

This is a fantastic opportunity with good remuneration and benefits – for further details please contact Richard Taylor 

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