Scientific Customer Support Advisor, biologics

Location UK, South East
Salary 19-25K


Scientific Customer Support Advisor - biologics

Location: Sussex

Salary: £19-26K

Calling all scientists who enjoy the business of science rather than lab work

If you have a passion for science but find the lab isolating and miss people interactions this could be the ideal career for you. 

Working for a global organisation, this role will support the supply of niche biologics to the scientific research community. Working from the companies European Head Offices in Sussex, this exciting opportunity would suit a passionate Scientist with exceptional Customer skills. This busy, office based role will involve dealing with a range of inbound enquiries from customers to answer questions around product support/selection, technical troubleshooting and providing advice and guidance where appropriate. Day to day responsibilities will include (but not limited to):

Dealing with all customer enquiry promptly and efficiently

Liaising with internal colleagues to gather information to support customer enquiries

Order processing and associated documentation for quality and regulatory purposes 

Champion customer service, actively support QA 

Work closely with colleagues to ensure the smooth supply of products to the customer

Ensure product information is kept up to date 

Chase and update Customer estimates

Seek customer feedback and ensure this is shared internally to support product/service development

Occasional customer visits 

The successful candidate will have a strong interest in Life Sciences and ideally educated to degree level in a relevant Life Science discipline, although applications will be considered from non-degree level scientists but who have worked in a customer or administrative function within a technical scientific or health related business. You will be a confident communicator and will be fluent in English and will be happy with frequent customer contact via Phone and Email. The successful candidate MUST have a background working in a busy office environment and will enjoy the tasks associated with customer support and office administration. This is a non-lab based role but will involve networking with scientists about biological products so would suite somebody looking for a customer focused career in the scientific sector. 

For additional information please contact Richard Taylor

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